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No Sound since update
#11
(01-21-2017, 12:58 AM)dmk1972 Wrote: The video is in CHINESE!!!!

I think you did not watched the video then.
All I saw watching the video is the tool and the process is in english.

It needs just basic PC knowledge such as to know how to download a file, that a compressed file in either zip, rar, 7z, etc needs to be extracted somewhere before using it.
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#12
(01-21-2017, 07:42 AM)spiros Wrote:
(01-21-2017, 12:58 AM)dmk1972 Wrote: The video is in CHINESE!!!!

I think you did not watched the video then.
All I saw watching the video is the tool and the process is in english.

It needs just basic PC knowledge such as to know how to download a file, that a compressed file in either zip, rar, 7z, etc needs to be extracted somewhere before using it.

A paying customer should not have to do this on a comercially sold product. There are a lot more people out there than you believe, that do not have "basic PC knowlage"
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#13
(01-11-2017, 08:17 AM)Alina Wrote: Have a try with this firmware
D32   1G RAM/8G ROM
https://mega.nz/#!p1A1iL6I!lhNGsmAKY9Tjj...mAzbUgAXc4

And which version you have after the update, please?

Hello Alina,

Do you have an older firmware, this one works better but it's still on 5.1.1 and has problems sometimes.
The settings menu is the new menu, i want to get the old menu back and have it the same as when i bought it.
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#14
same problem here.  had the device 1 week, sunday it wanted to update. so I updated, now NO audio what so ever. seems to be no support. wasted $40 dollars. contacted company and Amazon for resolve this morning. so I will wait and see. company should send out OTA to resolve this. And they must not test it on their product before updating. Just take the money and your on your own.  so now the unit is a brick!
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#15
(03-13-2017, 03:50 PM)Joe Wrote: same problem here.  had the device 1 week, sunday it wanted to update. so I updated, now NO audio what so ever. seems to be no support. wasted $40 dollars. contacted company and Amazon for resolve this morning. so I will wait and see. company should send out OTA to resolve this. And they must not test it on their product before updating. Just take the money and your on your own.  so now the unit is a brick!

Try this older version firmware, OS Android 5.1
https://mega.nz/#!8gJUCLra!RihNoL8jZAJsm...tg6f_x01rM

Tool and guide  https://mega.nz/#!t5wilZKQ!NpST_X7JdEcMAfsDh4IeepFRpZuDI_52lwlLtRRvnVE
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#16
Hi there, just wondering if there is a good 'modified' firmware out there that updates and fixes this sound issue, proven and tested? I have worked out a way to turn off the annoying update notifications By killing the running 'update' apps, they only get reloaded if the box is powered off and on completely. ?
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#17
I have the same audio issue and numerous reboots does not always work to get the audio to work. Now the question that has not been asked to Alina and hope to get an answer to is why is there new 6.0 firmware released rather than fixing the bad update from Jan 2017??????

seems everyone involved with this product is MIA, can't seem to find the Nexsmart website, keep getting error code and the spokesperson Alina has no answers either for an update that fixes audio issues.
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#18
this box is junk and they have no idea how to fix the problem.  they don't care whatsoever!!!!!!  Angry

(04-14-2017, 01:12 AM)Alf Wrote: I have the same audio issue and numerous reboots does not always work to get the audio to work. Now the question that has not been asked to Alina and hope to get an answer to is why is there new 6.0 firmware released rather than fixing the bad update from Jan 2017??????

seems everyone involved with this product is MIA, can't seem to find the Nexsmart website, keep getting error code and the spokesperson Alina has no answers either for an update that fixes audio issues.

Exactly!   damn junk and they know it!!!!!
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#19
Alina seems to reply to other threads but not this one. Would be nice to know what is up with any kind of fixed for this product
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